At Cellbond, we all aim to provide the best service possible service to our customers and continuous improvement is a big part of our day to day activities. We not only want to be the most knowledgeable company within the Anthropomorphic Test Device field but we want to be the company with the best customer service and support. If you don’t ensure you offer the best customer service then you can lose key customers and ultimately lose money for the company. With this in mind, our product range is constantly being reviewed in order to see if there are any areas for improvement in terms of both product quality and the service we offer.
In the last few months both my role and the manager I report to have changed as a result of a slight restructuring within the ATD department. My new manager is the ATD Technical Manager and I will now be focusing on learning and improving our production tasks in an attempt to reduce our lead times. I will also be assisting with ATD storage management in order to ensure all of the correct stock is available for the test facility and continue to write user manuals for our new products.
We are also changing the method of recording serial numbers on our products as we feel that there are more efficient ways we can be doing this. With flat metal parts we can use our new laser engraver to engrave the serial numbers but this will not work for moulded and complicated machined parts. We are therefore looking at other methods of marking these parts, for example, the use of QR codes which can contain all the information we or the customers could want whilst taking up minimal space.